calistus nwazuluoke

Evaluate clients' financial statements, cash flow models, and ratios, ensuring 100% accuracy in health status assessments. Assess creditworthiness of clients and businesses seeking loans up to N1 million and N5 million respectively, and restructuring.

Provided timely and professional support to customers via email, troubleshooting issues with accuracy, empathy, and a high level of courtesy. Maintained 95% response rate, attained 98% accuracy, and achieved 9.5/10 average customer satisfaction score.

Provided trade operations support daily to 500+ global individual & corporate clients via live chat, email, phone, & social media. Achieved 9.5/10 average customer satisfaction score in 12 months.

Attended to over 3000 customers enquiries and requests weekly via telephone, live chat, email, and social media, improving customer satisfaction (CSAT) score by 30%. Escalated disputes to relevant units, ensuring resolution within turnaround time.

Contacted over 300 delinquent loan customers daily via phone, email, live chat and social media for recovery purposes. Elevated loan recovery rate by 60% through enhanced negotiation skills and development of tailored repayment plans.

Identified, contacted, and negotiated loan repayment with over 250 customers daily via phone, email, and live chat. Facilitated and recommended payment options for customers, resulting in 70% increase in repayment.

Contacted over 200 customers daily by telephone to sell the Bank's products like target savings plan, term deposits, and loans. Drove online activation of services like ATM cards, POS, mobile, & USSD transfers, resulting in 97% of monthly target achieved.

Grade: 2nd Class Upper

Bachelor of Science in Banking and Finance with Second Class Upper honors.