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Boluwatife Lawal

@boluwatifelawal

Customer Support Representative at SkyeLine Travels Nig, managing flight reservations and helping customers choose suitable travel options.

Nigeria
Message

At SkyeLine Travels Nig, I manage domestic and international flight reservations using Amadeus and Galileo GDS. I help customers find suitable travel options based on schedules, routing preferences, airline policies, and fare availability.

I create and maintain Passenger Name Records, respond to travel inquiries, and document customer interactions. I also follow up on requests and escalate concerns when necessary.

At NEWEDGE FINANCE COMPANY, I discussed product and payment options with customers, followed up with prospective and existing customers, and tracked sales activities against assigned targets. Earlier, at Joy Ventures, I supported customer service and sales by explaining products and keeping customer information organized.

Experience

Work history, roles, and key accomplishments

SN
Current

Customer Support Representative

SkyeLine Travels Nig

Jan 2025 - Present (1 year 10 months)

Manage domestic and international flight reservations using Amadeus and Galileo GDS, and maintain accurate Passenger Name Records. Respond to customer inquiries and build positive customer relationships through effective communication and follow-up.

Education

Degrees, certifications, and relevant coursework

University of Ibadan logoUI

University of Ibadan

Bachelor of Science, Sociology

Pursuing a Bachelor of Science in Sociology, currently in view.

The Polytechnic Ibadan logoTI

The Polytechnic Ibadan

National Diploma, Mass Communication

Earned a National Diploma in Mass Communication.

Tech stack

Software and tools used professionally

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