J Man

I’m a customer-focused professional with experience supporting clients across airline services, professional technology support, and healthcare environments. I resolve customer concerns with professionalism, patience, and empathy—building trust through clear communication and active listening.

At ValueJet Airline (2023–2025), I assisted passengers with flight bookings, ticket reservations, cancellations, and changes, checked in passengers and verified travel documents, and provided accurate guidance on schedules, delays, gate changes, and airline policies. I also handled complaints, escalated complex issues, supported special needs passengers, and processed baggage check-in and lost/delayed luggage claims—maintaining calm, efficient communication during high-pressure disruptions.

At Brightscope Tech (2025–2026), I handled 45+ customer inquiries daily, supporting patient questions on medical bills, insurance, and payment options. I verified billing information, processed payments/adjustments, documented interactions in CRM systems, and ensured confidentiality while providing technical assistance, account support, and effective complaint resolution. I’m also trained in massage therapy and customer service, and I’m open to remote and international customer support roles where I can keep growing while improving customer satisfaction.