Sarat Abdulsalam

As a dedicated and results-oriented professional with over five years of experience in the aviation industry, I specialize in ticketing, reservations, and customer care. My expertise lies in utilizing industry-leading systems such as Amadeus, Sabre, and Galileo to deliver efficient solutions for clients. I have a proven track record of working with multinational clients and colleagues, fostering an inclusive environment that drives positive outcomes.

Throughout my career, I have honed my skills in processing reissues, refunds, and cancellations of flight tickets, as well as managing reservations and issuing new tickets. My ability to handle diverse customer requests via phone, email, and chat has been instrumental in ensuring client satisfaction. Additionally, I have developed strong time management and office systems skills, which have been crucial in my roles at Nigerian Aviation Handling Company and Roundtrip Travel and Tour.

I hold a Diploma in Travel and Tourism from the International Air Transport Association and have completed courses in Basic Airfares and Ticketing. My educational background, combined with my professional experience, equips me to provide exceptional service in the travel and tourism industry. I am committed to continuous learning and professional growth, ensuring that I remain up-to-date with industry trends and best practices.