Seephephe Makhoa
@seephephemakhoa
Experienced Systems Support Officer with a strong IT background.
LesothoWhat I'm looking for
I am a dedicated Systems Support Officer with extensive experience in configuring and maintaining computer systems, networks, and software applications. My career spans over a decade, during which I have honed my skills in troubleshooting, system administration, and user support. Currently, I work at The Royal Palace in Lesotho, where I investigate and resolve system issues, install software updates, and collaborate with staff to enhance system performance.
Previously, I served in various roles, including as a Computer Systems Officer at the Ministry of Finance, where I managed the Ministry's wireless network and supported users with different systems. My technical expertise is complemented by my ability to communicate effectively with clients and colleagues, ensuring that I can provide the best solutions to meet their needs. I have also contributed to the development of innovative systems, such as an online Internet Café Booking System for the National University of Lesotho.
Experience
Work history, roles, and key accomplishments
Systems Support Officer
The Royal Palace
Nov 2021 - Present (3 years 6 months)
Responsible for configuring internet and local area network machines, investigating and resolving software and hardware issues, installing new software releases, and preparing evaluations for improvements. Also involved in management of information and the E-Parliament system.
Computer Systems Officer
Ministry of Finance
Aug 2014 - Oct 2021 (7 years 2 months)
Monitored, maintained, installed, and configured computer systems. Provided support for various Ministry systems, administered the wireless network, and managed data backup and restoration.
Systems Support Officer
First National Bank
Oct 2013 - Aug 2014 (10 months)
Diagnosed hardware and software faults, supported the rollout of new applications, and established relationships with clients. Involved in testing and evaluating new technologies.
Helpdesk Consultant
First National Bank
Dec 2012 - Sep 2013 (9 months)
Provided first-level support for IT systems and ATMs, logged incidents, and managed PABX systems. Participated in innovations within the bank.
Systems Administrator
National University of Lesotho
Sep 2011 - Aug 2012 (11 months)
Developed an online Internet Café Booking System and administered the computer laboratory. Responsible for maintenance of hardware and software.
Computer Teacher
Masentle High School
Apr 2011 - Sep 2011 (5 months)
Taught Computer Education to students, focusing on foundational computer skills and knowledge.
Technician
Mustek and Khauleza IT Solutions
Feb 2011 - Feb 2011 (0 months)
Installed Brother printers at various bank branches and provided user training on their operation.
Student Project
National University of Lesotho
May 2009 - May 2010 (1 year)
Developed a Process Costing System as part of academic requirements, demonstrating programming and analytical skills.
Laboratory Demonstrator
National University of Lesotho
Dec 2009 - Dec 2009 (0 months)
Assisted students in the Computer Appreciation course, providing guidance and support in laboratory settings.
Education
Degrees, certifications, and relevant coursework
NLNational University of Lesotho
Bachelor of Science, Information Systems
2005 - 2010
Grade: Second Class – Second Division
Bachelor of Science in Information Systems, focusing on the development and management of information systems, programming, and database management.
Mount Royal High School
Senior Certificate, General Education
2003 - 2004
Grade: Second Class
Senior Certificate (Cambridge – GCSE), providing foundational education in various subjects.
GreenLight College
Certificate, Computer Studies
2005 -
Certificate in Computer Studies, covering essential computer skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
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