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Bokang Libetso

@bokanglibetso

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I’m a proactive IT support consultant solving hardware, software, and network issues.

Lesotho

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What I'm looking for

I’m looking for a role where I can own end-user and infrastructure troubleshooting, support cybersecurity, and drive IT upgrades—while delivering reliable service, accurate documentation, and measurable SLAs.

I’m a proactive IT technician with 7 years of experience in end-user support, specializing in resolving hardware, software, and network issues. I’m known for handling networking issues quickly, implementing new software, installing new hardware, and addressing user concerns with clarity.

As an IT Support consultant (Jan 2024–Present), I diagnose and resolve problems across servers, workstations, and cloud services. I also support cybersecurity measures like firewalls, antivirus, and encryption, while planning and implementing IT upgrades including migrations, virtualization, and VoIP systems.

Earlier roles strengthened my foundation in field and infrastructure support—installing and troubleshooting LAN/WLAN, maintaining service reports and logs, and working with servers, virtualization infrastructure, storage, and Active Directory tasks. I also bring leadership experience from supervising interns, and I keep growing through industry certifications such as CompTIA A+/N+ , CCNA/CCNP, Microsoft Azure (AZ-104), ITILv4, and ISO/IEC 27001:2022.

Experience

Work history, roles, and key accomplishments

Current

IT Support Consultant

Current

MacroTech Solutions Pty Ltd

Jan 2024 - Present (2 years 5 months)

Diagnose and resolve hardware, software, and network issues across servers, workstations, and cloud services. Assist with cybersecurity measures and plan IT upgrades, including migrations, virtualization, and VoIP systems.

Network Troubleshooting Cybersecurity Antivirus Management Encryption Virtualization VoIP Cloud Services IT Upgrades & Migrations Software Hardware Selection

IT Field Technician

MK Squared Communications Pty Ltd

Jun 2023 - Dec 2023 (6 months)

Install and troubleshoot LAN/WLAN equipment, including routers, switches, and access points, while traveling to client sites. Train users on new hardware and software and maintain service reports, logs, and warranty information.

Access Points Client Training Troubleshooting

Tier 3 IT Support Technician

Lerotholi Polytechnic

Jan 2020 - Jun 2023 (3 years 5 months)

Support servers, virtualization infrastructure, and storage, and install or configure network peripherals including switches and routers. Assist with Active Directory tasks such as user permissions and group policies, and log support tickets and resolutions in a helpdesk system.

Servers Storage Network Device Configuration Active Directory Permissions Group Policies Support Ticketing Systems Vendor coordination

Tier 2 IT Support Technician

Lerotholi Polytechnic

Aug 2019 - Jul 2020 (11 months)

Supervised interns by delegating tasks, training them on troubleshooting procedures, and mentoring them using company tools and policies. Managed delegated issues and maintained detailed records of problems, solutions, and system configurations.

Troubleshooting System Configuration Knowledge Sharing