Thapelo Lebitsa

I am an empathetic, tech-savvy IT support professional with hands-on experience troubleshooting, supporting users, and maintaining accurate documentation. I adapt quickly to changing software and remote-first workflows while managing multiple conversations with calm professionalism.

During my IT Support internship with the Lesotho Defence Force, I assisted staff with device setup, identified and documented recurring issues for escalation, and communicated solutions clearly to non-technical users in a high-pressure environment. I was awarded a Certificate of Appreciation for excellent performance.

I am self-directed, organized, and dedicated to delivering top-tier support that improves customer satisfaction, and I bring strong written communication, collaboration skills, and a focus on workflow improvements.