Lefi Ramapepe
@lefiramapepe
Experienced IT Support Technician specializing in network and systems administration.
LesothoWhat I'm looking for
I am an IT Support Technician with hands-on experience in network configuration, systems administration, and end-user support across government and telecom environments. I have installed and configured routers, switches, Wi‑Fi access points, Cisco VoIP phones, and Microsoft Windows servers, and I regularly manage Active Directory and DHCP scopes.
At the Ministry of Communications Science and Technology I supported the Lesotho Government Data Network, connecting over ten new sites nationwide and ensuring interoperability with Cisco devices; at Econet Telecom Lesotho I provide desktop and second‑level support, maintain hardware and software inventories, and meet service-level targets for incident resolution.
I hold a Diploma in Computer Systems Engineering and am pursuing an Advanced Diploma; I focus on reliable network operations, timely fault diagnosis, and practical solutions that improve uptime and user satisfaction.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Econet Telecom Lesotho
Aug 2022 - Present (3 years 1 month)
Provide first- and second-level IT support, manage AD accounts and hardware inventory, install and maintain LANs for multiple retail sites, and ensure adherence to IT policies and SLAs.
Network Support Technician
Ministry of Communications Science and Technology
Nov 2019 - Jul 2022 (2 years 8 months)
Configured and maintained Lesotho Government Data Network devices and wireless links, connected 10+ new ministry sites countrywide, and provided daily operational support including fault diagnosis and VLAN/DHCP configuration.
Education
Degrees, certifications, and relevant coursework
TTTshwane University of Technology
Advanced Diploma, Computer Systems Engineering
2024 -
Enrolled in an Advanced Diploma in Computer Systems Engineering (level 7) beginning January 2024.
Lerotholi Polytechnic
Diploma, Computer Systems Engineering
Completed a Diploma in Computer Systems Engineering in 2019.
Khethisa High School
C.O.S.C, Secondary Education
Completed secondary education with a C.O.S.C qualification in 2013.
Availability
Location
LesothoAuthorized to work in
Job categories
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