Bojan Mandic

Managing and optimizing KPI tracking systems, analyzing data to improve marketing campaigns, and automating data collection processes. Responsible for A/B testing and ensuring data accuracy.

Coordinated the known error database and managed major incidents to minimize impact. Developed service management data and reporting, ensuring effective resolution of incidents.

Created short learning games using Construct 2, including graphic design and implementing feedback from game reviews.

Managed client expectations and contractual agreements, ensuring timely billing and customer satisfaction. Served as the primary contact for banking customers.

Developed interactive games using the Construct 2 engine, focusing on code development and implementing changes based on reviews.

Managed ATM Access Database for Canada and the USA, ensuring revenue assurance and processing monthly invoices. Participated in meetings with cash vendors.

Monitored database efficiency and managed ATM configurations. Communicated with customers to resolve monitoring issues.

Provided hardware and software support for ATMs, acting as a single point of contact for banks. Managed service requests and ensured timely resolution.

Managed web administration and design, maintained computers and network equipment, and created customer accounts for webshops.

Worked on various projects including web advertising, SEO optimization, and maintaining computer systems.

Master of Science in Geography.

Computer Technician program focusing on computer servicing, installing and re-installing operating systems and programs, ordering new hardware and assembling it.