Bojana Mitic
@bojanamitic
I lead letting operations, teams, and customer experiences across Malta's property market.
SerbiaWhat I'm looking for
I've led letting operations at Quicklets and Zanzi Homes, managing rental finances, late payments, expense records, payment processing, and customer service teams.
I train and supervise staff, support recruitment and onboarding, resolve complaints, and motivate teams to meet sales targets through supportive working relationships and loyalty incentives.
Previously, I promoted property sales, coordinated contracts and closing documents, negotiated between buyers and sellers, and developed client relationships as a Real Estate Agent.
My hospitality background includes managing reception, bookings, staff schedules, budgets, revenue projections, housekeeping, and day-to-day hotel operations at Nula Apartments.
Experience
Work history, roles, and key accomplishments
Letting Manager
Quicklets and Zanzi Homes
Served as customer service team lead, trained staff, and handled complaints. Managed rental finances and payment processing.
Real estate agent
Quicklets and Zanzi Homes
Oct 2020 - Oct 2022 (2 years)
Promoted property sales, wrote contracts, and maintained a client base. Acted as intermediary in negotiations and followed up with leads.
Reception Manager
Nula Apartments
Feb 2014 - Dec 2018 (4 years 10 months)
Managed bookings, staff training, and daily hotel operations. Administered budget, coordinated housekeeping, and ensured compliance with regulations.
Front desk agent
British Hotel
Aug 2012 - Dec 2013 (1 year 4 months)
Handled incoming telephone calls, delivered polite customer service, and processed client information. Directed clerical tasks and coordinated schedules for training events.
Education
Degrees, certifications, and relevant coursework
LEAD
Professional Award, Real Estate
2021 - 2021
Completed the CPD - Real Estate Agent Professional Award from LEAD in 2021.
Economic School
High School Diploma, Economics
2008 - 2012
Attended Economic School in Loznica, Serbia from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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