Stefan Mihailovic

I am an energetic operations manager with a strong background in customer service and hospitality. My experience includes driving a 20% occupancy increase at Montenegro Hostel 4U through strategic improvements and exceptional guest service. I pride myself on my ability to resolve inquiries promptly and empathetically, ensuring that every guest feels valued and heard.

In my role as Hostel Manager, I supervised daily operations, enhancing team performance and streamlining processes to maintain high service standards. My leadership in staff training and performance evaluations has consistently boosted service quality. I am passionate about creating a positive guest experience and have implemented effective strategies that have significantly improved occupancy rates and guest satisfaction.

With a proven track record in operational management, I have successfully managed bar operations and delivery services, focusing on cost control and efficiency. My commitment to excellence in service and operational processes has led to substantial improvements in both customer satisfaction and team performance.