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Blessing Toluwalope

@blessingtoluwalope

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Customer service representative who handled in-person, phone, and WhatsApp orders at Olaoluwa’s Group.

Nigeria

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At Olaoluwa’s Group, I assisted customers in person, over the phone, and through WhatsApp. I answered questions about products, prices, availability, and orders, and worked to resolve complaints.

I also received payments and recorded customer information and transactions using Google Sheets. At Stanbic IBTC, I sorted, scanned, and checked customer documents; at SecureID Limited, I recorded errors and rejected cards for quality control.

Experience

Work history, roles, and key accomplishments

Quality Control Officer

SecureID Limited

Dec 2025 - Sep 2026 (9 months)

Identified and separated rejected cards from approved cards, counted and packaged cards accurately, and recorded errors and rejected cards to support quality control.

Quality Control Attention To Detail Packaging Data Recording

Data Guard

Stanbic IBTC

Jul 2025 - Nov 2025 (4 months)

Identified, sorted, and organized customer documents, scanned them, and verified that all required documents were present. Saved scanned documents for proper record keeping.

Document Management Scanning Organization Record keeping Data Entry

Customer Service Representative

Olaoluwa's Group

Feb 2021 - Jul 2022 (1 year 5 months)

Attended to customers in person, over the phone, and through WhatsApp, answering questions about products, prices, and orders. Handled complaints, processed payments, and recorded customer information and transactions using Google Sheets.

Customer Service Communication Skills Complaint Resolution Payment Processing Google Sheets Record keeping

Education

Degrees, certifications, and relevant coursework

Taisolarin Federal University of Education

Bachelor of Science, Biological Sciences

2021 - 2025

Grade: Second class lower

Bachelor of Science in Biological Sciences from Taisolarin Federal University of Education, Ogun State, Nigeria, from January 2021 to July 2025. Degree classification: Second class lower.