Open to opportunities

Blessing Okerinde

@blessingokerinde

Administrative and customer service professional improving operations, leading teams, and boosting customer engagement through social media.

Nigeria

Message

What I'm looking for

I’m looking for roles where I can support efficient operations and deliver excellent customer service, while using social media and content skills to strengthen online presence. I’m excited about remote work that values teamwork, clear processes, and growth.

I’m a highly organized, result-driven Administrative and Customer Service professional with over 4 years of experience managing operations, coordinating teams, and delivering excellent customer support. I’m skilled in communication, problem-solving, and multitasking, with a strong focus on client satisfaction.

In my roles as an Admin Manager / Human-Resource Personnel and Care Coordinator, I managed administrative records, coordinated HR activities, and improved workplace structure to support retention and service standards. I led and supported teams to increase productivity, and I planned meetings and internal operations to keep work running smoothly.

I also strengthened brand visibility by creating and managing social media accounts, developing engaging captions and content ideas, and maintaining consistency to grow audience engagement. I bring practical digital skills like basic CapCut/mobile video editing and Canva for content creation.

I’m passionate about helping businesses grow through efficient systems, strong customer relationships, and an engaging online presence. With a growing interest in remote work opportunities, I’m ready to bring structured operations and customer-first support to a team that values strong execution.

Experience

Work history, roles, and key accomplishments

Admin Manager / HR Personnel

Toladent Global Resources Limited

Jun 2022 - Jun 2025 (3 years)

Managed and organized administrative records to improve operational efficiency while coordinating HR activities including recruitment, onboarding, and staff management. Created and managed company social media accounts to improve online presence and engagement, and led administrative team operations.

Records Management Process Development Social Media Management Team Leadership Meeting Planning

Care Coordinator

Tola-Assist Homecare Service

Jan 2022 - Jun 2025 (3 years 5 months)

Coordinated care services to ensure high-quality delivery and supervised caregivers to maintain service standards. Managed client relationships, assisted with recruitment and training of care staff, and handled payroll, invoices, and administrative records while managing the organization’s social media accounts.

Care Coordination Client Relationship Management Recruitment support training coordination Social Media Management Payroll Processing Invoicing

Administrative & Customer Officer

Toladent Global Resources Limited

Jan 2020 - Mar 2022 (2 years 2 months)

Delivered customer service by managing inquiries and resolving issues efficiently to improve client satisfaction and retention. Coordinated internal company activities and supported management with reporting and administrative tasks.

Customer Service Client Relations Administrative Support Reporting

Receptionist / Front Desk Officer

AirRoyal Hotel and Suites

Jan 2018 - Jan 2020 (2 years)

Welcomed and assisted guests professionally while handling inquiries and resolving customer concerns. Maintained guest records and supported improved guest experience and satisfaction.

Front Desk Operations Record keeping Customer Support

Freelance Social Media Manager

Freelance

Managed and created content for a business social media page, developing engaging captions and content ideas. Maintained posting consistency to improve audience engagement.

Social Media Content Creation Captions Audience Engagement Basic Video Editing (CapCut Mobile)