BASHIR BALA
@bashirbala
Administrative professional leveraging office operations and financial records to support efficient facility management.
NigeriaWhat I'm looking for
I’m an administrative professional with a Higher National Diploma in Business Administration and proven expertise in office operations, financial records, contact management, and document preparation. I bring strong organization to administrative workflows, with a practical focus on time management and clear stakeholder communication, so day-to-day operations run smoothly.
In my administrative roles, I coordinate team tasks, manage meetings and reports, oversee logistics, finance, and programs, and support management with careful planning for yearly program schedules. I also deliver confidential handling and reliable planning, while my customer support experience strengthens my ability to hire and train agents, monitor quality, handle escalations, analyze customer feedback, and track KPIs to continuously improve service.
Experience
Work history, roles, and key accomplishments
Administrative Officer
SaintFree Global Network
May 2022 - May 2025 (3 years)
Ensured smooth daily operations by coordinating team tasks, managing meetings and reports, and overseeing logistics, finance, and program support. Maintained confidential matters and helped plan yearly program schedules.
Customer Support Manager
REPUBLIK-GG
Nov 2023 - Jan 2025 (1 year 2 months)
Worked virtually with the support team to deliver fast, consistent service by hiring and training agents and monitoring quality. Handled escalations, set up tools and processes, analyzed customer feedback, and tracked KPIs to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
Nuhu Bamalli Polytechnic
Higher National Diploma (HND), Business Administration and Management
Completed a Higher National Diploma (HND) in Business Administration and Management.
HubSpot Academy
Digital Marketing Certification, Digital Marketing
Completed a digital marketing certification program through HubSpot Academy.
Nuhu Bamalli Polytechnic
National Diploma, Business Administration and Management
Completed a National Diploma in Business Administration and Management.
Ahmadu Bello University
Professional Certificate in Public Administration, Public Administration
Grade: 3.00
Completed a professional certificate in public administration.
Nigeria Defence Academy
Computer Appreciation Certification, Computer Appreciation
Grade: 85%
Completed a computer appreciation certification/skill acquisition program.
Command Secondary School
SSCE, Secondary Education
Earned the SSCE (secondary school certificate) from Command Secondary School, Kaduna.
Lexington Technology
Network and System Installation Certification, Networking and Systems Installation
Grade: 90%
Completed a certification in network and system installation.
Lexington Technology
Business Analysis and Process Management Certificate, Business Analysis and Process Management
Completed a certification in business analysis and process management.
YALINETWORK
Digital Marketer Certificate, Digital Marketing
Completed a digital marketer certification through YALINETWORK.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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