Looking for a job

Blessing Obasi

@blessingobasi

I coordinate patient enrollment, insurance verification, and specialty medication support across remote healthcare teams.

United States

Message

What I'm looking for

I'm seeking a remote Pharmacy Care Representative role where I can support patients through enrollment, insurance verification, benefits investigation, prior authorization, and specialty medication coordination while maintaining HIPAA-compliant documentation.

I've supported Atlantic Health System, Health Rise, Optimum Health IT, and The CRA Institute through patient phone support, insurance eligibility verification, benefits investigation, new patient enrollment, and specialty medication order coordination. I document patient interactions and order updates in Epic while maintaining HIPAA compliance and escalating clinical questions to the appropriate pharmacy or clinical teams.

I've managed high-volume remote support across phone, email, and live chat, resolving benefits and EMR workflow issues while tracking referrals, prior authorizations, and escalations. I bring 10+ years of patient-facing customer service and healthcare operations experience, with a focus on accurate documentation, timely follow-up, and patient-centered communication.

Experience

Work history, roles, and key accomplishments

Health Information Management Analyst

Atlantic Health System

Jan 2019 - Dec 2024 (5 years 11 months)

Handled inbound and outbound patient phone calls regarding insurance coverage, benefits verification, prior authorization status, and specialty medication documentation. Enrolled new patients, verified insurance eligibility, and documented all interactions in Epic EHR while maintaining HIPAA compliance.

Benefits Verification Insurance Eligibility Verification Prior Authorizations Patient Enrollment Epic EHR HIPAA compliance Documentation Call Resolution

Education

Degrees, certifications, and relevant coursework

K&G Academy

Certificate, EKG Technology

Completed EKG Technician Training, covering cardiac rhythm interpretation, lead placement, 12-lead EKG acquisition, and patient monitoring.

The CRA Institute

Certificate, Clinical Research

Earned a Clinical Research Associate Certificate, including 250 hours of CEUs with ICH-GCP training, clinical site monitoring, and adverse event reporting.