Malek Taftaf
@malektaftaf
Patient support and pharmacy operations professional focused on seamless insurance access.
What I'm looking for
I’m an experienced healthcare professional with a strong attention to detail, focused on helping patients get the right medications on time. I manage prior authorizations and appeals by collaborating with healthcare providers and insurers.
In my patient support and coordination roles, I oversee insurance verification, prescription processing, and high call volume workflows while assisting patients with financial aid options. I also facilitate financial assistance programs to ensure timely access to medications.
As a CPhT-certified Pharmacy Technician, I dispensed specialty medications to long-term care facilities while maintaining pharmacy inventory. I bring hands-on pharmacy operations experience and tools like ScriptPro, Parata, Pyxis, and Epic to improve accuracy, speed, and patient outcomes.
Experience
Work history, roles, and key accomplishments
Patient Support Advocate
Shields Health Solutions
Mar 2023 - Feb 2026 (2 years 11 months)
Managed prior authorizations and appeals for endocrine and neurological medications by coordinating with healthcare providers and insurers. Facilitated financial assistance programs to support timely patient access to medications.
Patient Care Coordinator
Asembia
Sep 2022 - Feb 2023 (5 months)
Oversaw insurance verification and prescription processing for diabetic supplies in a high call-volume environment. Assisted patients with financial aid options to support prescription fulfillment.
Pharmacy Technician
Health Direct Pharmacy
Feb 2021 - Sep 2022 (1 year 7 months)
Dispensed specialty medications to long-term care facilities while maintaining pharmacy inventory. Supported ongoing medication fulfillment for institutional patients.
Education
Degrees, certifications, and relevant coursework
Kent State University
Bachelor of Science, Environmental Science
2015 -
B.S. in Environmental Science from Kent State University (started in 2015 and ongoing).
Availability
Location
Authorized to work in
Job categories
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