Stefanie Smart

I am a results-oriented patient advocate with extensive experience in specialty pharmacy and benefits verification, focused on improving patient access to essential therapies. I have created comprehensive intake documents, processed deliveries of specialty medications, and managed high-touch service for VIP clientele.

At Optum specialty pharmacy I resolved escalated prior authorization issues and set up deliveries to doctors, offices, rehab facilities, and patients' homes, contributing to improved outcomes and service quality. I currently screen patients for co-pay and assistance programs, determine billing paths, process intakes and referrals, and calculate patient quotes and profit/loss on therapies.

I pride myself on clear communication, meticulous documentation (NFRs, PSAs, ABNs), and a proven track record in benefit verification and prior authorization resolution, driving measurable improvements in patient access and satisfaction.