At United Bank for Africa (UBA), I manage retail and commercial customer accounts, address customer needs, and resolve complaints and escalations. I also support onboarding and account-related processes while ensuring compliance with internal procedures.
I contributed to process improvements that reduced customer onboarding time by 30%. I analyzed workflows and collaborated with cross-functional teams to address operational bottlenecks.
At Beacon Health Diagnostic, I processed customer payments, assisted with billing enquiries, and maintained billing records. I also provided front-desk support and coordinated with relevant teams to resolve discrepancies.
