Obashola Obisanya

Process and manage end-to-end chargebacks and pre-arbitration cases, ensuring compliance with payment network rules. Deliver multi-channel customer support using Zendesk and review user payout requests.

Manage a portfolio of personal and commercial accounts, driving deposit mobilization and revenue growth through client acquisition and relationship management. Mentor junior team members and oversee daily workflow.

Maintained customer accounts and records, identified customer needs, and provided support via telephone, mail, and in-branch. Studied bank products to provide accurate information and suggestions.

Supervised and ensured proper accounts at the end of each business day. Compiled financial and budget reports, prepared accounts and tax returns, and handled monthly, quarterly, and annual closings.

Completed cybersecurity training at Cisco Networking Academy in 2023.

Earned a Bachelor of Science in Mass Communication from the National Open University of Nigeria from 2017 to 2022.

Earned a National Diploma in Mass Communication from The Polytechnic Ibadan from 2012 to 2014.

Completed secondary education at Adam Yakub Memorial High School Agege from 2005 to 2011.