Blessing Nathan
@blessingnathan
Dedicated customer support professional with a passion for satisfaction.
What I'm looking for
I am a dedicated customer service professional with a strong passion for delivering exceptional support and ensuring customer satisfaction. With extensive experience as a Customer Support Specialist at Essential Stores, I have maintained a 95% satisfaction rating by addressing client inquiries promptly and professionally. My proactive approach to problem-solving and excellent communication skills have enabled me to effectively assist customers with product information and troubleshooting, ensuring timely resolution of complaints.
In my role, I have successfully coordinated team schedules and workflows, improving response efficiency by 30%. I pride myself on maintaining accurate customer records and managing interactions via email and telephone, which has led to a 40% improvement in response time. My ability to act as a liaison between executives and stakeholders has enhanced communication and boosted satisfaction by 15%. I am committed to streamlining processes, achieving a 98% accuracy rate in record-keeping and data entry while ensuring compliance with confidentiality standards.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Essential Stores
Sep 2019 - Present (5 years 9 months)
Dedicated Customer Support Specialist with a proven track record of maintaining a 95% customer satisfaction rating. Skilled in providing real-time assistance, troubleshooting, and improving response efficiency. Known for excellent communication and multitasking abilities, with a focus on maintaining professionalism under pressure.
Education
Degrees, certifications, and relevant coursework
Blessing hasn't added their education
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Tech stack
Software and tools used professionally
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