Blessing NathanBN
Open to opportunities

Blessing Nathan

@blessingnathan

Dedicated customer support professional with a passion for satisfaction.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service professional with a strong passion for delivering exceptional support and ensuring customer satisfaction. With extensive experience as a Customer Support Specialist at Essential Stores, I have maintained a 95% satisfaction rating by addressing client inquiries promptly and professionally. My proactive approach to problem-solving and excellent communication skills have enabled me to effectively assist customers with product information and troubleshooting, ensuring timely resolution of complaints.

In my role, I have successfully coordinated team schedules and workflows, improving response efficiency by 30%. I pride myself on maintaining accurate customer records and managing interactions via email and telephone, which has led to a 40% improvement in response time. My ability to act as a liaison between executives and stakeholders has enhanced communication and boosted satisfaction by 15%. I am committed to streamlining processes, achieving a 98% accuracy rate in record-keeping and data entry while ensuring compliance with confidentiality standards.

Experience

Work history, roles, and key accomplishments

ES
Current

Customer Support Specialist

Essential Stores

Sep 2019 - Present (5 years 9 months)

Dedicated Customer Support Specialist with a proven track record of maintaining a 95% customer satisfaction rating. Skilled in providing real-time assistance, troubleshooting, and improving response efficiency. Known for excellent communication and multitasking abilities, with a focus on maintaining professionalism under pressure.

Education

Degrees, certifications, and relevant coursework

Blessing hasn't added their education

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Tech stack

Software and tools used professionally

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Blessing Nathan - Customer Support Specialist - Essential Stores | Himalayas