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Blessing User

@blessinguser21

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E-commerce retention specialist at Liora Agency, using customer and delivery data to improve post-purchase experiences.

Zambia

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At Liora Agency, I direct backend operations for e-commerce brands including Comfortly Travels and Finders Gear. I use customer support, fulfillment, and delivery data to identify friction affecting the post-purchase experience and repeat buying.

At Plus260, I built the lifecycle email architecture for Shopify and BigCommerce storefronts, with eight or more automated Klaviyo flows. The business scaled to more than $1.5 million in revenue and 30,000+ parcel fulfillments, while campaigns reached open rates of up to 75 percent.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Manager

Current

Liora Agency

May 2026 - Present (6 months)

Direct backend operations for multiple six-figure e-commerce brands, using customer support and fulfillment data to identify friction points affecting post-purchase experience and repeat buying behavior.

Shopify Gorgias ParcelPanel Google Sheets Slack Apploye Customer Support Order Tracking Chargeback Management

Independent E-Commerce and Retention Consultant

Freelance

Jan 2025 - Feb 2026 (1 year 1 month)

Reviewed Klaviyo configurations, Shopify integrations, and retention workflows for growing DTC storefronts, focusing on improving list hygiene, segmentation, and customer lifetime value without aggressive discounting.

Klaviyo Shopify List Hygiene Segmentation Winback Flows SOP Development Customer Lifetime Value

Founder and Chief Executive Officer

Plus260

May 2016 - Dec 2024 (8 years 7 months)

Founded and scaled an electronics retail and logistics business to over $1.5 million in revenue, building lifecycle email architecture and managing customer support for over 20,000 clients.

Klaviyo Shopify BigCommerce Email Marketing Lifecycle Marketing Reamaze CRM Team Leadership Customer Support