I am seeking a full-time, remote role in Customer Support, Technical Support, or Operations where I can apply my 3+ years of retail banking operations experience and my background in Computer Engineering Technology and Computer Science.
Looking for a job
Chinwor Dollarqueen
@chinwordollarqueen
I resolve customer transaction and platform issues through investigation, troubleshooting, documentation, and empathetic technical support.
NigeriaWhat I'm looking for
At Ecobank Nigeria, I investigate and resolve complex transaction, account, and platform issues, reproducing reported problems and documenting findings for back-office and IT escalation teams. I maintain detailed service logs, support faster ticket resolution, and uphold quality and data-security guidelines across customer interactions.
Previously, I supported clients at Leadway Assurance and taught Computer Engineering as an NYSC Volunteer Lecturer. I'm building on my Computer Engineering background while completing a BSc in Computer Science.
Experience
Work history, roles, and key accomplishments
EN
Current
Customer Service & Technical Support Officer
Ecobank Nigeria
Jan 2023 - Present (3 years 7 months)
Serve as primary contact for high-volume customer inquiries, systematically investigating, diagnosing, and resolving complex transaction and account discrepancies. Replicate and troubleshoot customer-reported platform issues, isolating root causes before documenting findings for back-office and IT escalation teams.
LC
Client Support & Operations Specialist
Leadway Assurance Company
Aug 2022 - Dec 2022 (4 months)
Communicated complex policy and product details clearly to clients, analyzing unique user needs to recommend precise solutions. Managed detailed customer record-keeping and interaction logs to ensure accurate tracking and reporting for internal review.
FA
NYSC Volunteer Lecturer (Computer Engineering)
Federal College of Agriculture
Aug 2021 - Jul 2022 (11 months)
Taught technical concepts in Computer Engineering, breaking down complex topics into clear, digestible learning materials. Managed student evaluations, documented academic performance metrics, and provided technical troubleshooting support for computer lab hardware and software.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science.
Federal Polytechnic Nekede
Higher National Diploma, Computer Engineering Technology
Completed a Higher National Diploma in Computer Engineering Technology.
LP
Light House Polytechnic
Ordinary National Diploma, Computer Engineering Technology
Completed an Ordinary National Diploma in Computer Engineering Technology.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
1k-1k USD
Social media
Job categories
Skills
Customer SupportTechnical SupportBug InvestigationReproduce BugsEscalation ManagementRoot Cause AnalysisProcess documentationTroubleshootingUser Feedback AnalysisTechnical CommunicationRemote CollaborationExcelMicrosoft WordPowerPointIT InfrastructureCustomer ServiceData SecurityComputer EngineeringComputer Science
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