Open to opportunities

Blessing Afolayan

@blessingafolayan

Message

I improve customer retention through CRM workflows, automation, and empathetic support.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer success role where I can improve CRM workflows, resolve complex customer issues, lead collaborative teams, and strengthen customer retention.

At CHECKMYPEOPLE, I manage customer inquiries and escalations in CRM-driven environments, redesign workflows, and introduce automation that improves ticket resolution speed.

I lead a four-person support team and helped improve customer retention by 15% while increasing referrals by 10%. I resolve high-priority issues through historical data analysis, structured troubleshooting, and consistent, empathetic communication.

Previously, at Tibilon Real Estate and Construction and Facility Management, I advised clients on investment opportunities, contributing to a 25% increase in company revenue while building long-term investor relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representatives

Current

Checkmypeople

Jan 2022 - Present (4 years 9 months)

Managed customer inquiries and escalations using CRM systems, improving response time and service efficiency. Redesigned CRM workflows and introduced automation processes that reduced manual work and improved ticket resolution speed.

Zendesk Freshdesk CRM Ticket Management Automation Customer Retention Data Analysis Team Leadership

Investment Advisor

Tibilon Real Estate and Construction and Facility Management

Aug 2020 - May 2022 (1 year 9 months)

Advised clients on investment opportunities, contributing to a 25% increase in company revenue. Managed end-to-end client engagement from consultation through transaction completion.

Investment Advisory Sales Financial Analysis Customer Relationship Management