Tran Ngoc Phuc

I've delivered Japanese hospitality at Matsuya Foods Co., Ltd., handling customer inquiries, orders, and feedback politely in a fast-paced environment.

At Century Riverside Hotel Hue, I managed guest check-ins, bookings, records, and phone and email inquiries. I resolved complaints quickly and maintained customer satisfaction under pressure.

I'm trained in Japanese language studies and business administration, with multilingual communication, accurate typing, AI tool proficiency, and live chat and ticketing system skills.