I'm the L3 technical escalation point at Mammoth Inc. (formerly Redmap), where I reduced a 200+ ticket backlog to fewer than 100 cases within six months through improved triage, prioritization, and workflow processes.
I investigate production issues through SQL analysis, code debugging, log review, and API testing, supporting Pronto and AlayaCare enterprise applications for Australian clients. I also administer HubSpot, build VBScript and Batch automation utilities, and translate recurring customer issues into product and process improvements.
Previously, I led integration troubleshooting at Capgemini and built web applications with C#, SQL, and microservices at Redmap. My background spans software development, technical consulting, managed services, and customer-facing support.
