Frieren User
@frierenuser
I improve enterprise support workflows through incident management, automation, and documentation.
PhilippinesWhat I'm looking for
At Kuehne+Nagel, I managed incidents across data integration, system performance, and master data, reducing resolution time by 30% while improving service reliability.
I've executed enterprise service requests, supported automation implementation and testing, handled complex escalations, and created SOPs that enable consistent business processes. I also configured automation workflows, trained end users, and developed documentation to improve adoption.
Earlier, at #GotTheExpertInSoftware Corp., I supported end users and cross-functional teams with technical assistance, documentation, and escalation handling.
Experience
Work history, roles, and key accomplishments
Implemented structured incident management processes for data integration, system performance, and master data, reducing resolution time by 30%. Executed service requests and provided implementation and testing support for enterprise automation solutions.
Education
Degrees, certifications, and relevant coursework
Southern Leyte State University
Bachelor of Science, Computer Engineering
2019 - 2023
Grade: 1.80
Bachelor of Science in Computer Engineering from Southern Leyte State University, with a general weighted average of 1.80.
Southern Leyte State University
Senior High School, Electrical Installation and Maintenance
2017 - 2019
Grade: High Honor
Graduated with high honor from the Electrical Installation and Maintenance program at Southern Leyte State University.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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