At Cordesk Future Group, I resolved customer inquiries through chat, email, and calls, handling 40+ tickets daily while focusing on timely, high-quality support.
I conducted root-cause analysis on technical product issues and achieved an average 90% First Contact Resolution rate.
I documented recurring issues and collaborated with internal teams to create FAQ articles, reducing ticket escalation by 15%.
I hold a Bachelor of Technology in Civil Engineering from Dhemaji Engineering College, Dhemaji, Assam. My support toolkit includes Zendesk, MS Office Suite, and Google Workspace.
