Biprajit Nag

I'm driving retention and expansion across strategic SaaS accounts, currently managing a $2M ARR European reseller portfolio at Freshworks. I lead Joint Business Reviews, renewal forecasting, customer-health oversight, and churn-risk de-escalation across 475+ accounts.

At Aislelabs, I managed a $1.2M EMEA and APAC portfolio while maintaining 93% GRR. Through QBR-led upsell and cross-sell, I delivered 32% revenue expansion and reduced churn by 25% by automating customer health-score models.

I also improved Time-to-Value by 28% through segmented enterprise onboarding and increased NPS by 40 points in two quarters through executive alignment. Earlier at TeachEdison Solutions, I built onboarding paths that increased 90-day feature adoption by 25% and a knowledge base that reduced repeated inquiries by 40%.

I work closely with product, QA, and channel teams to turn customer feedback into better outcomes. My experience spans enterprise, SMB, reseller, and mid-market customers across EU, US, UK, EMEA, and APAC markets.