Open to opportunities

Biljana Đaković

@biljanadjakovic

Message

I manage semiconductor orders, SAP operations, and B2B supply chain coordination across European markets.

Serbia

Message

What I'm looking for

I'm looking to streamline complex sales and supply chain processes, improve operational efficiency, and deliver measurable results through SAP, B2B coordination, and digital tools.

At EBV Elektronik, I manage end-to-end orders for electronic components and semiconductors, using SAP to resolve backlog issues, improve forecast data, and maintain fulfillment across European markets.

I connect international clients, suppliers, and internal supply chain teams in German and English, resolving escalations and aligning technical and commercial requirements. Alongside my corporate work, I run Bana Art, creating digital designs and independently publishing products through Amazon KDP and print-on-demand workflows.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Bana Art

Feb 2022 - Present (4 years 6 months)

https://linktr.ee/BanaArtbyBB
Arts & Crafts
Collage Art
Digital design
Amazon KDP
POD
AI Art
Scrapbooking

Sales Graphic Design Product Design Design Digital Illustration Brand Development Brand Management Creative Direction Adobe Stock and Asset Management Amazon KDP

Current

Inside Sales Representative

Current

EBV Elektronik

Jan 2020 - Present (6 years 7 months)

- End-to-End Order & Supply Chain Management

Managed complete order lifecycles for active electronic components and semiconductors within a fast-paced distribution network.

Overcame industry supply chain bottlenecks and container shortages through proactive delivery tracking and schedule alignment.

Ensured uninterrupted client operations while maintaining high fulfillment standards across Europ

Sales SAP Sales And Distribution Electronic Components Distribution Semiconductor Industry Order Management Backlog Management SAP ERP B2B Customer Support Sales Process Optimization

Seller Support Team Lead

Sitel

Mar 2016 - Jan 2020 (3 years 10 months)

• Supervising and leading a German speaking team of 25 up to 35 people
• Planning and coordinating daily tasks
• Assisting the team by performing the tasks with them
• Implementing of policies and standards
• Analyzing agents’ performance, monitoring quality, coaching agents
• Writing reports for clients, operational and team management
• Mentoring new hires, upskilling tenures and organizing hud

Sales