At AVNET DOO, I manage customer orders and backlog activities in SAP, keeping order data accurate and following open orders through to resolution.
I support customers with pricing, quotes, delivery dates, order changes, returns, and complaints. I also prepare quotes and price information when covering for colleagues.
I monitor forecasts and changes in demand, coordinating relevant information with internal teams. I work with logistics, warehouse, purchasing, and external suppliers to resolve order-related issues.
At SITEL, I supported Amazon Devices customers by phone, email, and chat. I helped with technical questions, checked order and delivery information, and followed cases and escalations through to resolution.
