Bijeh Godswill
@bijehgodswill
IT support and product professional at Zenkleus Ltd who optimised CRM workflows and automated reporting with AI-assisted processes.
NigeriaWhat I'm looking for
At Zenkleus Ltd, I led IT support operations for distributed teams and optimised CRM workflows for onboarding, ticket resolution, payment reminders, and partner management. I also automated reporting and administrative workflows using AI-assisted processes.
On Skoolbod 2.0, I coordinated technical support and product work for a SaaS education platform, documented system workflows, and oversaw QA and issue resolution. My experience also includes supporting offline CBT systems with LAN and Windows configuration, and designing the product experience for Synesxi.
Experience
Work history, roles, and key accomplishments
Technical Lead – IT Support
Zenkleus Ltd
Jan 2024 - Jan 2026 (2 years)
Led IT support operations across distributed teams, ensuring timely technical assistance and system administration. Designed and optimized CRM workflows, automated reporting processes, and provided technical leadership and mentorship.
Project Manager & Technical Lead
MekanikApp
Jan 2024 - Jan 2025 (1 year)
Coordinated the end-to-end software development lifecycle for a mobile application across design, development, and QA teams. Defined project scope, milestones, and deliverables using Agile practices.
Head of ICT & Digital Marketing Lead
Brainworld International School
Jan 2023 - Jan 2025 (2 years)
Managed day-to-day ICT operations, digital records, and technology-enabled administrative workflows. Provided technical support, led digital marketing operations, and implemented technology solutions to improve efficiency.
ICT Coordinator
The Cavendish College
Jan 2021 - Jan 2023 (2 years)
Provided technical support, hardware maintenance, and troubleshooting for staff and students. Managed the institution's website, database systems, and ICT equipment inventory, and conducted staff training.
IT Personnel
Digital Youth Innovation Forum
Jan 2019 - Dec 2019 (11 months)
Delivered software and digital technology training to government and private-sector participants. Provided technical support during digital transformation programmes and assisted users with technology adoption.
IT Support Technician
Afour Gas
Jan 2017 - Dec 2018 (1 year 11 months)
Installed, maintained, and supported IT systems across core business functions. Provided technical assistance to users and troubleshooted hardware, software, and connectivity issues.
Education
Degrees, certifications, and relevant coursework
Nigeria Defence Academy
Master of Science, Information Technology
Master of Science in Information Technology from Nigeria Defence Academy, completed in 2023.
Nigeria Defence Academy
Postgraduate Diploma, Computer Science
Postgraduate Diploma in Computer Science from Nigeria Defence Academy, completed in 2022.
University of Benin
Bachelor of Science, Industrial Technical Education
Bachelor of Science in Industrial Technical Education with a focus on Electrical & Electronics, completed in 2017.
Google IT Support Professional Certificate, IT Support
Professional certificate in IT support from Google.
Google Digital Skills for Africa, Digital Skills
Digital skills training from Google.
ALX
ALX Software Engineering, Software Engineering
Software engineering training from ALX.
freeCodeCamp
freeCodeCamp Frontend Development, Frontend Development
Frontend development training from freeCodeCamp.
Teachers Registration Council of Nigeria
TRCN Certified Educator, Education
Certified educator by the Teachers Registration Council of Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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