bigchickenbones User
@bigchickenbonesuser
Warranty claims professional at ServiceLogic Consulting LLC who audits dealership claims and identifies missed reimbursement and process gaps.
United StatesWhat I'm looking for
At ServiceLogic Consulting LLC, I provide warranty compliance audits and service operations reviews for automotive dealerships. I identify claim errors, missed reimbursement, and process gaps, then deliver written recommendations.
Previously, as Service Manager, Fixed Operations at Beechmont Toyota, I processed and submitted manufacturer warranty claims and reviewed repair orders and claim histories for compliance. I corrected errors before submission to reduce denials and chargebacks.
At Beechmont Toyota, I negotiated labor rate increases with manufacturers and resolved rejected and disputed claims through direct communication with manufacturer representatives. I also trained service advisors and technicians on warranty procedures and claim documentation.
I bring 5+ years of remote work experience and hold Toyota Master Service Manager and Toyota Master Service Professional certifications. I also completed the Python Programming Certificate at Rice University.
Experience
Work history, roles, and key accomplishments
Founder and Principal
ServiceLogic Consulting LLC
Jan 2026 - Present (9 months)
Provide warranty compliance audits and service operations reviews for automotive dealerships. Identify claim errors, missed reimbursement, and process gaps, and deliver written recommendations.
Service Manager, Fixed Operations
Beechmont Toyota
Jan 2008 - Jan 2026 (18 years)
Processed and submitted warranty claims to manufacturers, ensuring documentation accuracy to protect reimbursement. Reviewed repair orders for compliance, negotiated labor rate increases, resolved disputes, and trained staff on warranty procedures.
Reverification Specialist
IndyMac Bank
Jan 2005 - Jan 2008 (3 years)
Verified borrower employment, income, and asset documentation for mortgage loan files against lender guidelines. Contacted third parties to confirm information, reviewed documents for accuracy, and managed the file room independently.
Education
Degrees, certifications, and relevant coursework
Rice University
Python Programming Certificate, Computer Science
Completed a Python programming certificate program at Rice University.
Toyota
Toyota Master Service Manager, Automotive Service Management
Earned the Toyota Master Service Manager certification.
Toyota
Toyota Master Service Professional, Automotive Service
Earned the Toyota Master Service Professional certification.
Hyundai
Management Training, Management
Completed management training provided by Hyundai.
Yum Foods
Management Training, Management
Completed management training provided by Yum Foods.
Marriott
Management Training, Management
Completed management training provided by Marriott.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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