Open to opportunities

Shannon Morris Bell

@shannonmorrisbell

I protect dealership cash flow through accurate automotive warranty claims.

I've managed warranty claims across franchised automotive dealerships, including Mitsubishi and Car-Mart, protecting dealer cash flow through timely and accurate reimbursement.

At Bayside Mitsubishi, I audited repair orders, technician stories, and parts lists; applied labor operation, failure, and defect codes; and submitted claims through manufacturer portals. I also reconciled receivables, resolved charge-backs and payment differences, and corrected rejected claims within manufacturer deadlines.

I'm skilled in Reynolds & Reynolds, CDK, and Tekion, using technician-story analysis to ensure claims are coded accurately and comply with manufacturer policy and procedures.

I serve as a compliance resource for service advisors and technicians, helping teams stay current on warranty updates, recall notices, and documentation standards.

Experience

Work history, roles, and key accomplishments

Warranty Administrator

Bayside Mitsubishi

Sep 2017 - Feb 2020 (2 years 5 months)

Audited completed service repair orders, technician stories, and parts lists for accuracy and adherence to manufacturer warranty policies. Booked and coded warranty claims, submitted them electronically, and managed receivables and claim rejections.

CDK Compliance Audit Receivables Management