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@bidyutgogoi
I am a strategy and transformation leader driving cross-functional programs and operational excellence.
I am a strategy and transformation professional with 8+ years of experience delivering high-impact programs across business operations, shared services, and post-merger integration across pharma, utilities, BFSI, and IT.
At PwC, I drove a $50M+ customer experience transformation for a leading pharmacy retailer, developed end-to-end business cases and financial models, and estimated 1M+ hours of EBITDA savings while analysing 8,000+ retail stores.
At Capgemini, I led post-merger org design, designed an R&D CoE operating model, developed an M&A playbook, prepared automated dashboards that increased demand fulfilment by 20%, and supported a global SAP rollout impacting 10,000+ employees.
I combine program management office setup, stakeholder engagement, and data-driven diagnostics to drive measurable outcomes—improving NPS, reducing call abandonment, and delivering location strategy and shared services savings.
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Work history, roles, and key accomplishments
Led $50M+ customer experience transformation for a US pharmacy retailer and a $40M+ utilities program, developing business cases projecting 1M+ hours EBITDA savings and improving Retail NPS by 20% while reducing call abandonment by 10% across 500+ stores.
Capgemini Invent
Jun 2017 - Mar 2022 (4 years 9 months)
Designed post-merger org structures and CoE operating models for banking and pharma clients, developed an M&A playbook and automated dashboards that increased demand fulfilment by 20%, and led change management for a global SAP rollout impacting 10,000+ employees.
Led application development, testing, and deployment for core banking and credit card platforms, prepared IT test cases and provided go-live support to ensure successful product launch.
Degrees, certifications, and relevant coursework
Post Graduate Diploma in Management, Management
Grade: 2.7 / 4.33
Activities and societies: Participated in inter-IIM sports events; runner-up in carrom competitions.
Post Graduate Diploma in Management with GPA 2.7/4.33, completed in 2017.
Bachelor of Engineering, Electronics and Telecommunication Engineering
Grade: 76% (8/129)
Bachelor of Engineering (Electronics & Telecommunication) with 76% and ranked 8th of 129, completed in 2012.
Higher Secondary (Class XII), Higher Secondary Education
Grade: 81.8%
Completed Class XII (CBSE) with 81.8% in 2008.
Secondary (Class X), Secondary Education
Grade: 85%
Completed Class X (SEBA) with 85% in 2006.
Software and tools used professionally
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