Open to opportunities

Bidyut Gogoi

@bidyutgogoi

Message

I am a strategy and transformation leader driving cross-functional programs and operational excellence.

India

Message

What I'm looking for

I seek a senior strategy or transformation role where I can lead cross-functional programs, set up CoEs, drive operational excellence, and partner with leaders to deliver measurable savings and customer experience improvements.

I am a strategy and transformation professional with 8+ years of experience delivering high-impact programs across business operations, shared services, and post-merger integration across pharma, utilities, BFSI, and IT.

At PwC, I drove a $50M+ customer experience transformation for a leading pharmacy retailer, developed end-to-end business cases and financial models, and estimated 1M+ hours of EBITDA savings while analysing 8,000+ retail stores.

At Capgemini, I led post-merger org design, designed an R&D CoE operating model, developed an M&A playbook, prepared automated dashboards that increased demand fulfilment by 20%, and supported a global SAP rollout impacting 10,000+ employees.

I combine program management office setup, stakeholder engagement, and data-driven diagnostics to drive measurable outcomes—improving NPS, reducing call abandonment, and delivering location strategy and shared services savings.

Experience

Work history, roles, and key accomplishments

Current

Senior Strategy Associate

Current

PwC

Mar 2022 - Present (4 years 3 months)

Led $50M+ customer experience transformation for a US pharmacy retailer and a $40M+ utilities program, developing business cases projecting 1M+ hours EBITDA savings and improving Retail NPS by 20% while reducing call abandonment by 10% across 500+ stores.

Program Management Financial Modeling Business Case Development Data Analysis Power BI Jira shared services Stakeholder Management

Managing Consultant

Capgemini Invent

Jun 2017 - Mar 2022 (4 years 9 months)

Designed post-merger org structures and CoE operating models for banking and pharma clients, developed an M&A playbook and automated dashboards that increased demand fulfilment by 20%, and led change management for a global SAP rollout impacting 10,000+ employees.

Org Design Post Merger Integration CoE Design Change Management SharePoint Dashboarding Stakeholder Management Program Management

Associate Consultant

Capgemini

Sep 2012 - Jul 2015 (2 years 10 months)

Led application development, testing, and deployment for core banking and credit card platforms, prepared IT test cases and provided go-live support to ensure successful product launch.

Application Development Testing Core Banking Credit Cards Deployment QA Stakeholder Management