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Bidyut Gogoi

@bidyutgogoi

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I am a strategy and transformation leader driving cross-functional programs and operational excellence.

India

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What I'm looking for

I seek a senior strategy or transformation role where I can lead cross-functional programs, set up CoEs, drive operational excellence, and partner with leaders to deliver measurable savings and customer experience improvements.

I am a strategy and transformation professional with 8+ years of experience delivering high-impact programs across business operations, shared services, and post-merger integration across pharma, utilities, BFSI, and IT.

At PwC, I drove a $50M+ customer experience transformation for a leading pharmacy retailer, developed end-to-end business cases and financial models, and estimated 1M+ hours of EBITDA savings while analysing 8,000+ retail stores.

At Capgemini, I led post-merger org design, designed an R&D CoE operating model, developed an M&A playbook, prepared automated dashboards that increased demand fulfilment by 20%, and supported a global SAP rollout impacting 10,000+ employees.

I combine program management office setup, stakeholder engagement, and data-driven diagnostics to drive measurable outcomes—improving NPS, reducing call abandonment, and delivering location strategy and shared services savings.