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Dushyant Singh

@dushyantsingh2

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Operations leader at Numera Finance who built its operating model and deployed agentic AI workflows and HubSpot.

India

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At Numera Finance, I built the foundational operating model across organizational structure, governance, performance management, and talent strategy. I also drove technology-enabled transformation, including agentic AI solutions and a HubSpot CRM platform across client, sales, and operational workflows.

At Genpact, I owned strategy and P&L for a global client portfolio and led transformation across business functions and geographies. Earlier, at Deloitte, I supported US TMT clients with business strategy, operating model redesign, and shared services transformation.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Numera Finance

Sep 2024 - Present (2 years)

Leadership role spanning business strategy, organizational design, and cross-functional leadership, including service delivery, P&L ownership, talent strategy, and technology enablement. Built foundational operating model and led technology-enabled transformation including agentic AI and HubSpot CRM.

Business Strategy Organizational Design P&L management Talent Strategy Pricing Strategy Sales Enablement Performance Management Change Management Agentic AI HubSpot CRM Governance

Global Operating Leader, AVP

Genpact

Oct 2019 - Sep 2024 (4 years 11 months)

Provided senior business leadership spanning strategy, P&L ownership, and cross-functional transformation across a global client portfolio. Led large-scale global business operations with full accountability for strategy, transformation, and client outcomes.

Business Strategy P&L management Operating Model Organizational Design Transformation Workforce Planning Talent Development Sales Support Commercial Strategy Pricing Digital Transformation AI Analytics

Senior Consultant, Strategy & Operations

Deloitte

Jan 2015 - Sep 2019 (4 years 8 months)

Supported TMT clients across the US on large-scale business strategy, organizational transformation, and operating model engagements. Delivered multiple large-scale transformations producing streamlined, scalable organizations across multiple geographies and functions.