Open to opportunities

Bianka Gyengene Szampor

@biankagyengeneszampo

Message

Customer-focused Transport Coordinator/Admin skilled in help desk support and accurate order resolution.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage enquiries via phone and email, resolve orders and service tickets accurately, and work confidently in a hybrid/remote setup while supporting smooth day-to-day operations.

I’m a customer-focused Transport Coordinator/Administrator with over 6 years of experience delivering high-quality support across office and hybrid environments. I handle high volumes of phone and email enquiries professionally, resolving order discrepancies, delivery issues, and invoice queries with accuracy and efficiency.

In my current role at Mobili Domani Ltd, I process and monitor orders, maintain organised financial records using QuickBooks and Sage 50, and update internal systems while keeping customer records accurate. Previously, as a Help Desk Administrator at the University of Hertfordshire, I logged and tracked service tickets, coordinated engineers and subcontractors, and followed up to ensure customer satisfaction—bringing calm, clear communication to every stage of resolution.

Experience

Work history, roles, and key accomplishments

Current

Transport Coordinator/Administrator

Current

Mobili Domani Ltd

Dec 2022 - Present (3 years 6 months)

Responded to customer and supplier enquiries via phone and email, resolving order discrepancies, delivery issues, and invoice queries. Maintained accurate customer records and financial records using QuickBooks and Sage 50, handling complaints calmly and escalating complex issues when needed.

Customer Support Order Processing Quickbooks Remote Working Microsoft Office

Help Desk Administrator

University of Hertfordshire

Oct 2021 - Nov 2022 (1 year 1 month)

Provided frontline help desk support to staff and students via phone and email, managing high volumes of maintenance requests. Logged and tracked service tickets, coordinated engineers and subcontractors, and followed up to ensure customer satisfaction.

Help Desk Support Complaint Handling Customer Service Time Management

Administrative Assistant / PA

Property For All Ltd

May 2016 - Aug 2021 (5 years 3 months)

Delivered administrative and customer support to clients and management, scheduling meetings, appointments, and property viewings. Managed client communications and confidential information, coordinated property payments, and supported marketing by handling the company Facebook page and enquiries.

Administrative Support Client Communication Schedule Management Confidentiality Meeting Coordination Facebook