Bianca Olson
@biancaolson
I turn business needs and operational data into clearer, more efficient workflows.
United StatesWhat I'm looking for
I coordinate high-volume service scheduling, warranty transactions, and delivery logistics at Al Packer Ford, using CDK Drive and FMCDealer to keep cross-department operations moving smoothly.
Through independent business analysis projects, I gather requirements, map processes, write user stories, and build Excel and Power BI dashboards to identify automation opportunities and support data-driven decisions.
Experience
Work history, roles, and key accomplishments
Booking Administrator and Coordinator
Al Packer Ford
Jan 2026 - Present (8 months)
Manage high volume service scheduling and coordinate appointments across multiple departments to optimize workflow efficiency and technician availability. Oversee scheduling and logistics for mobile van and pick-up & delivery departments, and process warranty transactions using CDK Drive and FMCDealer.
Business Analyst
Independent & Academic Projects
Jan 2023 - Present (3 years 8 months)
Facilitated requirements-gathering sessions and workshops to document business needs and translate them into user stories and process flows. Built dashboards and structured reports using Excel and Power BI to track performance metrics and support strategic planning.
Game Show Host
Pragmatic Play
Jan 2023 - Jun 2024 (1 year 5 months)
Led fast-paced live sessions requiring clear communication and real-time problem-solving with global audiences. Facilitated collaborative discussions across operational teams to refine workflows and improve customer experience.
Data Entry Specialist
Regina Maria Hospital
Dec 2020 - Mar 2023 (2 years 3 months)
Analyzed, validated, and maintained large datasets to support operational decisions and cross-functional planning. Created structured reports and documentation to support process improvements across clinical and administrative teams.
Education
Degrees, certifications, and relevant coursework
National University of Political Studies and Public Administration
Bachelor's Degree, Management and Business
Grade: 9.35/10
Bachelor's Degree in Management and Business from the National University of Political Studies and Public Administration in Bucharest, Romania.
High School
High School Diploma
High School Diploma from Romania.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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