Juleah Paula Obra

I am an HR operations professional with hands-on experience in service delivery, workforce management, and HR systems administration. At IBM Business Services Inc. I served as a primary point of contact for employee inquiries, managed end-to-end dispatch and ticketing processes, prepared reports and dashboards using pivot tables, and contributed to process improvement and automation projects.

I combine strong data-entry and reporting skills with expertise in Workday, SAP, Oracle, and ServiceNow to ensure compliance, confidentiality, and operational efficiency. I am detail-oriented, a collaborative team player, and committed to delivering timely, accurate HR support that enables better decision-making and improved service quality.