At IBM, I processed more than 200 benefits transactions monthly with 99%+ accuracy, covering enrollments, life events, eligibility updates, terminations, and corrections. I also resolved complex benefits cases and escalations, reducing rework and repeat errors by 20%.
I supported audit readiness through reconciliations, data validation, and documentation, contributing to zero audit findings. Earlier at IBM, I supported employee lifecycle transactions for 200+ employees and managed Order-to-Cash operations, invoice disputes, and customer master data.
