Bheem Vaishnav
@bheemvaishnav
I resolve payment gateway incidents while strengthening AML, KYC, and merchant compliance operations.
IndiaWhat I'm looking for
At Paysecure, I run payment gateway operations and merchant onboarding, completing KYC, KYB, AML, and enhanced due diligence checks to support secure, compliant go-lives. I investigate transaction mismatches, latency, suspicious activity, API failures, and webhook issues using SQL, data analysis, and deep log analysis.
Previously, I handled 50+ daily Microsoft technical support tickets at Teleperformance with 90%+ FCR and 95%+ CSAT. I’ve also audited Vodafone Idea customer interactions, improved team quality scores by 15%, and coached agents to reduce repeat escalations.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Paysecure
May 2026 - Present (4 months)
Spearheaded payment gateway operations and merchant onboarding, executing KYC/KYB checks and enforcing AML protocols. Resolved complex API failures and webhook issues through SQL queries and log analysis, performing root cause analysis to ensure SLA-compliant resolutions.
Education
Degrees, certifications, and relevant coursework
Udemy
Certification, Anti-Money Laundering
Completed a certification in Anti-Money Laundering (AML) and Transaction Monitoring Analyst.
Manipal University Jaipur
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Pursued a Bachelor of Computer Applications, gaining foundational knowledge in computer applications and programming.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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