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anudeep gampa

@anudeepgampa

Message

AML/KYC analyst at Cognizant who reduced false positives by 80% and financial crime risk by 25%.

India

Message

At Cognizant Technology Solutions, I handled escalated L2 AML investigations, transaction monitoring, and fraud cases. I drafted SAR/STR narratives, conducted OFAC/SDN screening, and reduced undetected financial crime risk by 25%.

I also trained and mentored 50+ agents as a Trainer and Acting Team Lead, while supporting QA reviews that maintained full SLA adherence. Earlier, I provided Tier 2/Tier 3 technical support at Movate Technologies and worked with SQL and payment integrations at Epos Guru Pvt. Ltd.

Experience

Work history, roles, and key accomplishments

Financial Technical Support Engineer

Cognizant Technology Solutions

May 2023 - Aug 2026 (3 years 3 months)

Performed end-to-end money flow analysis on escalated L2 investigations, managing 100+ high-risk cases per month with a 98% resolution accuracy rate. Drafted Suspicious Activity Reports (SARs/STRs) aligned with FinCEN and international regulatory standards, and conducted adverse media research and OFAC/SDN sanctions screening.

AML KYC CDD EDD PEP Screening SAR STR FinCEN OFAC SDN Adverse Media Transaction Monitoring Fraud Investigation SQL Jira MuleSoft Sonar Mastercard Chargebacks QA SLA TAT Trainer Acting Team Lead

Technical Support Engineer (Tier 2/Tier 3)

Movate Technologies

Aug 2021 - Apr 2023 (1 year 8 months)

Provided Tier 2/Tier 3 technical support to global clients across voice, chat and email channels. Delivered installation, configuration and user training for Parallels Desktop for Mac, and diagnosed network connectivity issues.

Technical Support Parallels Desktop Network Troubleshooting Customer Training Upselling Mentorship

Sr. Associate – Technical Support

Tech Mahindra

Sep 2020 - Mar 2021 (6 months)

Handled inbound chat for premium Telstra customers, resolving technical inquiries and billing discrepancies. Logged and tracked all customer queries in ticketing tools and troubleshot internet connectivity faults.

Technical Support Ticketing Tools Network Diagnostics Router Configuration Customer Service

Technical Support Engineer (Level 3)

Epos Guru Pvt. Ltd

Feb 2016 - Jun 2020 (4 years 4 months)

Served as primary point of contact for Level 3 technical support, resolving escalations beyond Level 2 capabilities. Integrated Chip & PIN payment solutions and applied hands-on SQL experience to manage databases.