Open to opportunities

Rakshak Sharma

@rakshaksharma

Message

I resolve API integration issues and lead technical support for fintech enterprise clients.

India

Message

What I'm looking for

I'm looking to apply my API integration, L2/L3 support, fintech, KYC, and fraud-prevention experience in a role where I can improve client onboarding, resolve complex technical issues, and collaborate closely with engineering and product teams.

At AuthBridge, I serve as the primary technical contact for enterprise clients including Uber, Flipkart, Dream11, and Google, resolving API integration issues and reducing go-live and onboarding time by 30%.

I've delivered more than 100 client integrations across 150+ services for fintech, e-commerce, and enterprise platforms. I diagnose RESTful API and microservices issues, coordinate fixes with engineering teams, and lead a team of 5+ support engineers handling L2/L3 tickets with 95% resolution within SLA.

I also create API documentation and knowledge-base content that cut developer onboarding time by 40% and reduced repeat support queries. I translate client issues into BRDs, FRDs, and reproducible test cases to connect business, product, and engineering teams.

Earlier, I supported fintech QA and UAT at iEnergizer, contributing to zero-defect deployments, and provided technical, product, website customization, and SEO support at IndiaMART and Just Dial.

Experience

Work history, roles, and key accomplishments

Current

Associate Manager – Product & Technical Support

Current

AuthBridge

May 2022 - Present (4 years 3 months)

Act as primary technical point of contact for enterprise clients including Uber, Flipkart, Dream11, and Google, resolving API integration issues and reducing go-live/onboarding time by 30%. Delivered 100+ client integrations spanning 150+ services across fintech, e-commerce, and enterprise platforms.