Open to opportunities

Shivanand Mallappa Savalagi

@shivanandmallappasav

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Associate Quality Engineer specializing in QA, operations, and compliance.

India

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What I'm looking for

I seek QA or operations roles in fintech or consumer platforms where I can lead testing, improve processes, work cross-functionally, and grow skills in compliance and automation.

I am a Quality Assurance and technical operations professional with experience across fintech and consumer platforms, focused on delivering reliable, compliant products through thorough test planning and execution.

I have hands-on experience executing manual and API testing, regression testing, preparing test data and environments, and documenting defects clearly to ensure reproducibility. I also managed complex operational workflows including KYC onboarding, payment and crypto reconciliation, and compliance-driven investigations while collaborating closely with engineering, product, and compliance teams.

I value process improvement, knowledge sharing, and mentoring colleagues, and I continuously adopt QA best practices and emerging tools to elevate product quality and operational resilience.

Experience

Work history, roles, and key accomplishments

Associate Quality Engineer

CoinSwitch

Dec 2022 - Oct 2024 (1 year 10 months)

Planned and executed manual, regression, UI and API tests across stage/UAT/pre-production, reported reproducible defects with clear reproduction steps, and maintained test documentation to improve release quality.

Manual Testing Regression Testing API Testing Postman)SQL HTML CSS Jira

Sr. Technical Operation Engineer

CoinSwitch

Jan 2021 - Dec 2022 (1 year 11 months)

Managed KYC/onboarding and payment operations, performed fiat and crypto reconciliations and fraud investigations, and resolved compliance issues to ensure accurate settlements and onboarding flow.

KYC Python SQL Fraud Investigation Zendesk

Sr Analyst Credit & Risk

RentoMojo

Sep 2018 - Nov 2020 (2 years 2 months)

Conducted KYC, CDD/EDD and due diligence investigations, assessed logistics and rental risks, and implemented verification protocols to mitigate fraud and ensure regulatory compliance.

KYC CDD EDD EDD Due Diligence Risk Assessment AML Fraud Detection

Subject-Matter Expert

HouseJoy

May 2017 - May 2018 (1 year)

Led a 20-member outbound sales team, managed rostering and performance evaluations, and improved customer issue resolution and service quality through coaching and audits.

Team Management Outbound Sales Escalation Management Quality Assurance Reporting Coaching Customer Service

Sr. Customer Service Executive

Ola

Apr 2016 - Jan 2017 (9 months)

Provided inbound email and phone support, investigated customer complaints, and executed follow-ups to ensure timely resolution and adherence to company policies.

Customer Support Email Support Escalation Management CRM Communication

Sr. Customer Service Executive

Concentrix

Apr 2012 - Mar 2015 (2 years 11 months)

Managed inbound customer interactions via phone and email, resolved issues per policy, and maintained high service standards through effective problem-solving and documentation.

Customer Service Inbound Email Support CRM

Process Associate

Ionidea

Feb 2011 - Sep 2011 (7 months)

Sourced candidates using Bullhorn and Personified, ensured compliance with employment regulations, and produced daily reports on shortlisted candidates for stakeholders.

Candidate Sourcing Bullhorn Personify Compliance Reporting Recruitment

Customer Services Executive

Mphasis

Apr 2008 - Jan 2011 (2 years 9 months)

Handled inbound customer queries via phone and email, diagnosed issues, and provided timely resolutions while maintaining a collaborative and professional support environment.

Customer Service Inbound Complaint Handling Phone Support Email Support Communication