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bhavani dokka

@bhavanidokka

Client support professional at Platinus Technologies who supported US clients and managed client records and follow-ups in Zoho.

India

Message

What I'm looking for

I’m looking to contribute my client support and coordination experience to a customer-focused organization, continue learning, and grow professionally.

At Platinus Technologies, I supported US clients by email and phone, answering questions and maintaining professional client relationships.

I used Zoho to manage client information, communications, and day-to-day records. I also collected and maintained client documents and coordinated with internal teams on client requirements.

At Platinus Technologies, I prepared reports and meeting documentation, and followed up with clients about outstanding payments and required information.

Previously, at Innov Source Pvt. Ltd., I collected and verified customer details and documents for SBI Credit Card applications, assisted with application queries, and maintained records and reports.

Experience

Work history, roles, and key accomplishments

Executive

Platinus Technologies

Aug 2023 - Oct 2026 (3 years 2 months)

Communicated with US clients through email and phone, providing timely assistance and maintaining professional client relationships. Coordinated with internal teams, prepared reports, and followed up on outstanding payments.

client support Email Communication Phone Support International Client Handling Document Management Zoho CRM Reporting Team Coordination Payment Follow Up

Customer Support / Back Office Executive

Innov Source Pvt. Ltd.

Aug 2022 - May 2023 (9 months)

Collected and verified customer details and required documents for SBI Credit Card applications. Assisted customers with documentation and application-related queries, maintained accurate records, and prepared periodic reports.

Customer Support Document Verification Data Entry Reporting Coordination Microsoft Office