Asma Naheed

AN

Open to opportunities

Asma Naheed

@asmanaheed

Customer Care & Administrative Executive at BS WorldWide Academy who managed client communications and updated contact directories in Excel.

At BS WorldWide Academy, I managed daily inbound and outbound client communications, addressing inquiries and supporting customer satisfaction.

I organized and updated official contact directories and database records in Excel, and handled office correspondence, client onboarding details, and bulk emailing workflows.

I also maintained records and assisted management with routine operational, front-desk, and scheduling tasks. My work included updating 500 database records monthly and managing onboarding for 100+ clients quarterly.

Experience

Work history, roles, and key accomplishments

BA

Customer Care & Administrative Executive

BS WorldWide Academy

Jan 2024 - Present (2 years 9 months)

Managed daily inbound and outbound client communications, addressing inquiries promptly and ensuring high levels of customer satisfaction. Handled administrative tasks including compiling, organizing, and updating official contact directories and database records in Excel.

Excel Client Communication Administrative Support Database Management Email Workflows Front Desk Operations

Education

Degrees, certifications, and relevant coursework

OC

O.S. Degree College

Bachelor of Commerce (B.Com), Computer Applications

2025 -

Currently pursuing Bachelor of Commerce in Computer Applications in the 3rd semester.

GC

Gyan Junior College

Intermediate, CEC

2023 - 2025

Completed Intermediate in CEC.

NS

New Rising Sun High School

Secondary School Certificate (SSC)

Completed Secondary School Certificate (SSC).

MI

Microsoft

Training, Office Suite

Completed training in Office Suite.

Tech stack

Software and tools used professionally

Gmail

Microsoft Excel

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

342k+ INR

Job categories

Customer Service and Administrative Executive Admin Executive

Skills

Customer Service Client Relations Client Communication Client Onboarding Administrative Support Front Desk Operations Database Management Contact Management Records Management Excel Microsoft Office Gmail Outlook Mail Merge Computer Operation

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