Looking for a job

Bhavana Chidanand

@bhavanachidanand

Message

I translate business requirements into data-driven digital and operational improvements.

Germany

Message

What I'm looking for

I'm looking to translate business needs into data-driven digital solutions, improve processes and user journeys, and collaborate across business and engineering teams.

I've supported digital, e-commerce, and operations initiatives at Breggs GmbH, The Otaku People, and Lafiny Technologies. I turn stakeholder needs into requirements, process improvements, and actionable reporting.

Using SQL, Power BI, Tableau, Salesforce, and e-commerce analytics, I've improved operational efficiency by 12%, increased sales conversions by 15%, and supported a 25% increase in customer retention and repeat purchases.

Experience

Work history, roles, and key accomplishments

Operations & Service Coordinator

Breggs GmbH

Oct 2025 - Aug 2026 (10 months)

Analyzed operational workflows and implemented business process optimization across POS and order management operations. Managed customer-facing operations and mitigated operational bottlenecks through continuous process analysis.

Business Process Optimization POS Order Management Process Analysis Customer Service Operations Management

Business Development Consultant

The Otaku People

Jan 2024 - Aug 2025 (1 year 7 months)

Managed client, vendor, and partner relationships throughout the product lifecycle, coordinating cross-functional activities. Improved pipeline growth and sales conversions by 15% using Salesforce CRM, and achieved 25% higher customer retention through lifecycle management.

Salesforce CRM Lead Management Customer Lifecycle Management E commerce analytics Shopify Market Analysis KPI Tracking Process Improvement Vendor Management

Business Analyst Intern

Lafiny Technologies Private Limited

Jun 2023 - Sep 2023 (3 months)

Handled end-to-end business analysis within an Agile framework, creating BRDs, FRDs, and user stories. Designed KPI tracking and data visualization dashboards using Power BI and Tableau, optimizing operational efficiency by 12%.

Business Analysis Agile BRD FRD User Stories Asana Power BI Tableau SQL KPI Tracking Data Visualization Google Analytics Google Ads Meta Ads Jira Conversion Rate Optimization E commerce analytics

Software Engineering Intern

Konigtronics Private Limited

Sep 2021 - Oct 2021 (1 month)

Executed technical writing and documentation for software projects, accelerating decision-making timelines by 20%. Facilitated data mapping and optimization using Google Workspace, and streamlined technical support workflows in a Waterfall environment.

Technical Writer Documentation Data Mapping Data Optimization Google Workspace Waterfall Stakeholder Management Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Europe for Applied Sciences

Master of Science, International Business Management

2024 - 2025

Activities and societies: Relevant Coursework: Business Analytics, Digital Marketing Strategy, Market Research Methodologies

Pursued an M.Sc. in International Business Management with a thesis on comparative analysis of performance marketing versus brand marketing in e-commerce startups.