Arsenii Vasylenko

Established requirements practices and delivered 6 major projects on time, including new-country deployments and API integrations. Played a key role in a cross-system platform migration and investigated integration issues using SQL and API inspection.

Owned requirements and backlog for a concurrent portfolio of UI and web projects, including a full corporate website rebuild and the team's first API-level integration. Managed requirements for 15+ projects and set up regular grooming and sprint planning.

Defined functional requirements and acceptance criteria for 10+ API integration changes, including parameter mapping and UI validation, and created CRM mockups with the Product Manager.

Grew from Customer Support Officer to hybrid Support Lead and internal Product Owner, specifying and prioritizing CRM improvements, building a remote support division, and creating SQL dashboards for management. Raised Trustpilot rating from 2.0 to 4.5.

Provided tier-1 support via Zendesk in a high-volume environment.

Moved from product support through project management to product ownership of an internal campaign-management platform, delivering 8 projects with Scrum, Jira, and Confluence.

Managed localisation into 17 languages across software, apps, web, and docs, coordinating freelance translators and delivering string files via Git.

Completed professional development course 'Tips and Tricks for Quality Requirements' in 2026.

Earned the BCS Practitioner Certificate in Requirements Engineering in 2023.

Earned the Scrum Fundamentals Certified (SFC) credential in 2021.

Bachelor of Linguistics in Translation (English/Ukrainian/Russian) from Mariupol National University, 2008–2012.

Completed professional development course 'Visualisation for BA'.

Completed professional development course with I AM BA in 2021.