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@bhargavramturaga
User Manual Specialist and Documentation Engineer delivering clear, user-focused documentation and faster adoption.
I am a User Manual Specialist and Documentation Engineer with 5+ years in specialized content development built on 14 years in medical transcription, focused on creating documentation that drives measurable user adoption and reduces support queries.
I design comprehensive user manual ecosystems—hierarchical navigation, progressive learning paths, contextual help and robust troubleshooting—by partnering closely with SMEs and cross-functional teams to ensure accuracy and usability.
My work has delivered measurable outcomes: at least 25% faster onboarding and a 30% reduction in user errors across healthcare, infrastructure, and education projects, including international deployments across Asia and Africa.
I am pursuing advanced credentials (Master of Journalism & Mass Communications, ICSI Independent Director course, and planned PhD) to strengthen governance, communication strategy and research-driven documentation methodologies.
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Work history, roles, and key accomplishments
CampX
Nov 2024 - Present (1 year)
Design comprehensive user manual ecosystems for EduTech ERP solutions with hierarchical navigation, contextual help, and configuration validation, improving user adoption and reducing support queries.
SATRA Services and Solutions
Nov 2020 - Jul 2024 (3 years 8 months)
Architected user manual systems for infrastructure departments across Asia and Africa, delivering 100+ documentation assets and improving user efficiency by ~25% through SME-led KT and cross-cultural design.
Medical Transcription Industry
Jan 2006 - Jan 2020 (14 years)
Progressed from junior transcriptionist to QA leader over 14 years, producing precise patient records with 99.9% accuracy and establishing accuracy standards and QA processes.
Degrees, certifications, and relevant coursework
Independent Director Course, Corporate Governance / Independent Directorship
2025 -
Enrolled in the Independent Director course with classes commencing September 2025 followed by IICA assessment.
Master of Arts, Journalism and Mass Communications
Pursuing Master of Arts in Journalism and Mass Communications with expected completion in June/July 2026.
Content Writing Master Course, Content Writing
2024 - 2024
Completed Content Writing Master Course in 2024 focused on professional content and copywriting skills.
PhD (planned), Mass Communications
Planned PhD in Mass Communications as a future academic pursuit post-2026.
Software and tools used professionally
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