At Accenture, I manage complex user and advertiser policy escalations, investigating technical and policy root causes and providing written resolutions. I review sensitive content while maintaining adherence to community guidelines.
I partner with policy and engineering stakeholders to document recurring platform edge cases and share user feedback. I also support advertisers through chat, email, and voice while meeting strict SLA requirements.
At CONCENTRIX, I supported business clients using Dext bookkeeping SaaS, troubleshooting expense processing, account integrations, and data extraction issues. I handled more than 80 daily queries and helped reduce client-reported financial discrepancies by 20%.
