Bhagyesh Gaikwad
@bhagyeshgaikwad
Technical Assistant at STPI, supporting IT and networking after experience in technical support and operations.
IndiaWhat I'm looking for
At STPI, I worked as a Technical Assistant (IT and Networking) in Aurangabad.
At Concentrix Aundh, I supported Dell customers through chat, email, and inbound and outbound channels. I used SFDC, Delta, and DSA, and followed up with the backend team on quick sales reviews.
I won the best closures reward for 100+ cases in August–September 2022. I also handled intervening outbound calls, offering customer solutions and effective pitches.
My experience also includes operations at WNS Global Services, on-the-job training as a Business Development Associate at Byjus, and production engineering work involving CNC operations.
Experience
Work history, roles, and key accomplishments
Technical Assistant (IT and Networking)
STPI
May 2025 - Present (1 year 6 months)
Worked as a Technical Assistant in IT and Networking.
Worked as a Senior Associate in operations.
Technical Support
Concentrix
Jan 2022 - Feb 2023 (1 year 1 month)
Provided technical support for Dell, handling chat, email, inbound, and outbound interactions. Utilized SFDC and Dell Sales Applications, collaborated with backend teams, and achieved recognition for resolving over 100 cases.
Production Engineer
Sanjeev Auto Pvt. Ltd.
May 2020 - Dec 2020 (7 months)
Worked as a Production Engineer in the automobile and gear manufacturing industry, focusing on CNC operations.
Production Engineer
Omkar Engineering
Jul 2019 - Dec 2019 (5 months)
Worked as a Production Engineer in the automobile and gear manufacturing industry, focusing on CNC operations.
Production Engineer
Bhogle Engineering
Oct 2018 - Dec 2018 (2 months)
Worked as a Production Engineer in the automobile and gear manufacturing industry, focusing on CNC operations.
Sales Executive
Technola IT
Worked as a Sales Executive in an IT services company in Pune.
Business Development Associate
Byju's
Completed on-the-job training as a Business Development Associate.
Education
Degrees, certifications, and relevant coursework
Dr. Babasaheb Ambedkar Marathwada University
Bachelor of Engineering, Engineering
Grade: 61.73%
Bachelors of Engineering with a percentage of 61.73, passing year 2020.
Deogiri Institute of Engineering & Management Studies
Certificate of Higher Education, Engineering
Grade: 61.56%
Certificate of Higher Education in Engineering, passing year 2014, with a percentage of 61.56.
Cambridge School
School Education
Grade: 83.26%
Completed schooling at Cambridge School, ICSE Board, with a percentage of 83.26 in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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